Privacy Policy

1. Who we are

Motkan builds AI systems and automations for real estate — from instant lead response and database reactivation to qualification, showing coordination, listing and back-office operations, and custom workflows built around your tools.

Motkan operates as part of the broader Motkan group and delivers its real-estate solutions using its own AI platform together with trusted third-party providers. In this policy, “Motkan,” “we,” “us,” and “our” refer to Motkan and its real-estate division operating the Motkan.ai website and related services (the “Services”). This policy explains how we handle information when you visit our site, contact us, or work with us.

2. Our role: controller and processor

For our website, marketing, and direct communications with you, Motkan acts as a data “controller” — we decide how and why your information is used, as described below.

When we build and operate AI systems for a client, we typically act as a “processor” (or service provider): we handle the data that flows through those systems — such as a client’s leads, contacts, and conversations — only on that client’s instructions and under a separate agreement. If you are an end customer interacting with a system we operate for one of our clients, that client is the controller of your information, and their privacy policy governs that relationship.

3. Information we collect

3.1 Information you provide

When you fill out our contact form, book a call, or correspond with us, we may collect:

• Name and email address
• Phone number
• Company, brokerage, or agency name
• Details about your business, tools, and goals that you choose to share
• Any messages or inquiries you submit

3.2 Information collected automatically

When you visit our website, we automatically collect:

• IP address and general location
• Device, browser type, and version
• Pages visited, referral source, and time spent on the site

3.3 Client and end-customer data

When delivering Services, we may process data provided by or generated for a client — including lead and contact records, CRM data, and message transcripts. We process this data only to provide the Services and in line with our agreement with that client.

4. How we use information

We use the information we collect to:

• Respond to your inquiries, schedule strategy calls, and provide support
• Design, build, operate, and improve the AI systems and Services we deliver
• Send communications you have asked for or consented to receive
• Understand and improve website performance and our offerings
• Maintain security and comply with legal obligations

5. AI processing and model providers

Our Services use artificial intelligence, including large language models. To generate responses and automate workflows, relevant information may be sent to trusted AI model providers that process it on our behalf. We work to limit what is shared to what is needed to deliver the Services, and we do not authorize these providers to use client or end-customer data to train their own models except as permitted by our agreements.

6. Sharing and service providers

We do not sell or rent your personal information. We may share information with:

• Service providers and subprocessors who help us operate — including hosting, analytics, AI model providers, and messaging, calendar, and CRM integrations
• A client, where you interact with a system we operate on that client’s behalf
• Professional advisors, or authorities, where required by law or to protect our rights
• A successor entity in connection with a merger, acquisition, or reorganization

7. Data retention

We keep personal information only as long as needed for the purposes described here, to provide the Services, and to meet legal, accounting, or reporting requirements. Client data is retained and deleted in accordance with our agreement with the relevant client.

8. Data security

We implement appropriate technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Opt out of marketing communications at any time

To exercise these rights, contact us at info@motkan.com. If your request concerns data we process on behalf of a client, we will refer you to, or coordinate with, that client.

10. Cookies and analytics

We use cookies and similar technologies to operate the site and understand usage, including analytics tools such as Google Analytics. You can control cookies through your browser settings; disabling them may affect how the site works.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Material changes will be made clear where appropriate.

12. Contact us

Questions about this Privacy Policy or your data? Reach us at info@motkan.com.

This page is provided for general information and does not constitute legal advice.